OVERVIEW — Accountability

The Accountability Program is designed to enable employees to take actions proactively and gain others’ commitment to solutions and actions for the greater good. Employees are required to follow through and deliver in a timely manner. The program is designed to help participants be able to account for their intensions and actions, rather than blaming circumstances. Through an integrated approach, this program provides both the process model and people skills to help employees to identify and resolve issues, and generates options and opportunities, to be accountable for their promises and performance.

The program also includes a pre-course assignment to read a short book, “The Power of Personal Accountability”, in preparation for the program.

OBJECTIVES

  • To distinguish the principles of accountability and responsibility.
  • To create the willingness and capability for individuals to be accountable for their promises, agreements, and results.
  • To build the possibility of working in an environment of trust and integrity in the organization.
  • To have participants develop new skills in using requests and promises that facilitate clarity, certainty of expectations, and concerns to be fulfilled.
  • To be clear about the collaboration/coordination and communication required to fulfill the concerns of customers and the enterprise.
  • Participants proactively determine who needs to know, what needs to be done and deliver it by when results are promised.

As a result of the program, participants will learn to:

  • Be proactive, take things on and be accountable to make things happen.
  • Ensure actions are aligned with business objectives, organizational culture and values.
  • Hold themselves and others to account, not from blame, but from an intention to maintain their integrity and the integrity of the enterprise.
  • Build trust and integrity with clients, the organization and each other.v
  • Make use of specific practices and tools that result in more effective actions.
  • Have the power and confidence to effectively communicate so others have clarity and certainty around how and when things get accomplished.